In line with RJC and other standard requirements, CHORON GROUP has installed a Complaint and Grievance protocol which allows the company to address complaints & grievance in several fields (including but not limited to Human Rights, Supply Chain, Bribery, Discipline, Discrimination, Health & Safety issues etc.).
The company’s objective is to ensure that its complaints procedure is properly and effectively implemented, and that complainants feel confident that their complaints and worries are listened to and acted upon promptly and equitably.
Our complaint management system aims to:
- Allow us to respond to questions raised by complainants in a timely and cost-effective manner. All complaints will be taken care of and will be dealt within 5 working days upon receipt;
- Increase stakeholder confidence in our administrative process, and
- Provide information that we can use to improve the quality of our products, services, personnel and complaint handling.
